What Our Vendors Say

I would rate Bernadette and her team the best in Sydney. Very professional and competent.

Gaye White

Greenwich


Greenwich traditionally has always been a tightly held real estate market. I considered selling my family home some 18 months ago as my children were embarking on their final year of high school and I was considering down sizing and planning the next phase of my life. Bernadette came highly recommended and on the first meeting I new I was in good hands. True to her word, Bernadette respected my wishes with regards to privacy and there was no pressure to sell as time was on my side. The real estate market continued to boom and I could see that Harbourline real estate was making

record breaking achievements in Greenwich. Harbourline was creating a real niche market within Greenwich and proving strong competition to real estate businesses who traditionally, tightly held the market. Not only did Bernadette sell my home, she made the whole process stress free. I found Harbourline takes real estate to a new level! Bernadette and her team extremely professional, knowledgable of local market conditions and through their marketing, social networking and hard work, sold my house “off market” within a few weeks. The photographs of my home were exceptional! Bernadette had an existing list of potential buyers, which resulted in plenty of visitors for open house held over three weeks. Bernadette has developed a great rapport amongst sellers and potential buyers. Bernadette is an exceptional realtor and I would highly recommend Harbourline Real Estate for all your real estate needs. You are not abandoned once your house is sold…… Harbourline continue to assist me in securing a rental property, purchasing my next perfect home!….., and if required, attending the purchase auction on my behalf. I am extremely grateful for all her wisdom, friendliness and expertise. She takes real estate to a new level!

Joanne Boutros
Greenwich


We could not speak more highly of Bernadette or the team at Harbourline. Professional, direct, honest and efficient was what we experienced with the sale of our property. We are very happy with the outcome.

Dominique Cowle

Greenwich


Bernadette did a great job, helping sell our house. Outstanding knowledge of the Greenwich market, excellent access to buyers, listened carefully to what we were looking for, and gave thoughtful and accurate advice. And she leads a great team!

Derek Stanwell


After living in Greenwich for 23 years, we decided to sell our home. We chose Bernadette Hayes of Harbourline Real Estate to be our agent and it was an excellent choice. We knew Bernadette had sold many houses in Greenwich and knew the market well. Bernadette was a delight to deal with and was professional, diligent and gave us excellent feedback as to how the sale was progressing. We highly recommend Bernadette and her team.

John and Victoria Arnold


Selling the family home of nearly 30 years was always going to be an emotional rollercoaster. Bernadette and her wonderful team at Harbourline provided a level of service and support that was far beyond anything I expected. I don’t think Bernadette ever sleeps.

She and the team are totally focussed on getting the result, and the best result, but always in close consultation and with a deep understanding of just how difficult this process can be. They are simply outstanding and deserve an unreserved recommendation.

Peter Chandler

 


Bernadette Hayes assisted us in selling our house within 6 days of going to market! This sensational result was beyond any expectations we had dreamed of. We are truly thankful for all the pre-sale advice that Bernadette provided in helping prepare the house for sale, her constant availability and communication throughout marketing and sale phases, as well as the post-sale support we needed at times to get our head around “novel” legal questions. Thank you to Bernadette and her amazing team!!

Justin and Trudy Ricketts


“There are many reasons why you make the decision to sell your home and we have gone through this process several times over the years. So who do you trust to look after your best interests? We have used some of the larger franchises in the past and have always felt somewhat let down. Their desire to secure your listing results in inflated market valuations

and promises of fantastic media exposure throughout their network but in the end the underlying desire is to move the property which invariably comes with a list of excuses as to why expectations may not have been achieved. We looked very closely at our market and it was very obvious who was actually selling properties in our area and who was not. Buyers are also very aware of who is getting the listings. Our decision to list with Bernadette Hayes, owner of Harbourline was an easy choice. Her estimate of our market value was accurate and Bernadette’s local knowledge and network is excellent and we had enormous interest from the start. At all times we felt that Bernadette was working very hard for us and driving our best interests. The sale strategy was executed perfectly and in the end we did not feel the need to go to auction, so there was no compromise and we achieved an outstanding result that exceeded our expectations. Local knowledge, local expertise and having Bernadette really looking after our interests meant a fantastic outcome and we are very happy with the result.”

Stefan and Michele Law


Thank you for achieving a great outcome for us. We were worried sick the whole weekend when I saw Channel 9 news on Friday, heralding record sales expected for the last auction of autumn. We could have lost all the buyers over the weekend. I began to wonder maybe we should have an auction too.

Nevertheless, I have to commend you on your wit and courage to give a high selling price to the purchaser to bargain down. Unfortunately, this strategy had fallen on deaf ears with the other agents in the past. Chinese love to bargain especially Mainlanders. In my heart I was expecting a 6 but no, 8 is a more prosperous figure and Bingo! There is no way we can push from the other end to this figure. So thank you for your smart move.
A three year ordeal of selling, leasing and selling had finally come to a favourable end. Our perseverance is all worth it. Now we can go back to be architects rather than cleaners. Thanks again for your dedication and effort.
We have no hesitation to recommend both of you to our friends and clients. All the best to your prosperous business!

Anna Yap


We asked Bernadettte and Harbourline to take on the sale of our property, as a new agent, after a disappointing first attempt earlier in the year. Bernadette and Lisa were professional, communicated extensively with us and were positive about our property and yet realistic and honest with expectations. The availability and customer service provided by

Bernadette and her team is definitely stand out. We couldn’t recommend Harbourline enough when looking to buy or sell property.

Sophie Ellis


Having had an extremely shocking experience with a dishonest (bordering on crooked) real estate company in Lane Cove, we were referred to Harbourline Real Estate through friends. We cannot speak too highly of Bernadette and her professionalism. She is such an honest, straight up and down agent. Thank God there are the likes of her among the real estate agents of Sydney. We would have no hesitation in recommending her to anyone seeking an honest real estate agent.

Harley Harwood


I would have no hesitation in recommending Bernadette Hayes to anyone selling or buying property in Greenwich. In the era of Internet, most people buying a family home search for their next property on realestate.com.au and domain. All agents, including an independent agent, can advertise a property on these sites. The real difference that a real estate agent can make when selling a property is in their preparedness to go the extra mile – to help with getting a property ready for sale (including sourcing tradespeople at short notice), to extend the time of an open house to suit buyers, to accommodate inspections for individual buyers, to answer inquiries from both buyers and vendors at all hours including Sundays. Bernadette excels in this area. The other factor which differentiates Bernadette from other agents selling in Greenwich is her superior knowledge of the area. This is not just about providing the sale prices of comparable properties (any agent can get this information), but understanding all of the advantages of living in Greenwich (not just the obvious ones) and the kinds of buyers who would be attracted to Greenwich and specifically to your property. In this regard, I was surprised at the difference between Bernadette and other agents that we spoke to. Importantly, and perhaps unusually, I have found Bernadette to be trustworthy. She’s realistic about the value of property which means as a vendor you’re not holding out for an unrealistic price.

Lisa Hill


I recently sold my family home of nearly 60 years with Bernadette Hayes from Harbourline Real Estate.

It was an emotional roll a coaster for me but I can say working with Bernadette was a pleasure at all times. She by far exceeded her duties as a real estate agent in all avenues. As she made herself available at all hours of the day and night, you would have thought I was her only client!

Previously my house had been on the market with 3 other agents, two of whom were big name real estates agents.
Bernadette with her local knowledge was able to secure a contract and sale price I was very happy with. This others had not been able to achieve.

Personally I would recommend her to any person selling or buying in Greenwich or surrounding suburbs.

Sally McQuinn


Gavin and I were reflecting yesterday on how easy it has been to deal with you this past week, and that your professional manner is something that we as buyers agents representing our clients do value very highly. So I’d like to thank you again for your assistance and commitment to getting the deal done in a timely fashion.

Adam Sampson & Gavin McPherson
Buyers Agent, Oasis Property


 

My father was a real estate agent for 30 years, so I had already interviewed several agents when Bernadette pitched to us. She impressed us with her bulldust free style, simple marketing plan, and her very reasonable commission. Sarah, the stylist that Bernadette recommended did an excellent job and was well worth the expense. In the end we got our house on the market in less than 2 weeks and sold it 3 weeks later at the last auction of the year for a good price.

Bernadette is hard working, trustworthy and great value – its not often you can say that about anybody these days, let alone a real estate agent! My wife and I can’t recommend Bernadette highly enough.

Peter and Michelle Moore
Lane Cove


 

We would like to express our appreciation to you and the team for an extremely professional approach to the listing, advertising and sale of our property in Greenwich. Your local knowledge, commitment and flexibility to meet potential buyers 7 days a week, and the end result you delivered for us fully vindicated our decision to select you and the the team. It is simple, if you want results then select the best – Harbourline.

Thanks again

Steve and Susan Gellatly


As the executor of a deceased estate with no previous exposure to the property market, I first heard of Bernadette and Harbourline from the neighbor who kept us company during one of the many tedious sessions that my wife and I spent sifting through the sediment of her late uncle’s past six decades at his former residence. It was not for another good couple of weeks that I met Bernadette face to face but then I was immediately sold. She presented her marketing proposal at that time and it was strong: more open days per week and on top of that the availability of private inspections (becoming a
24/7 on-site duty for her); a diverse and nuanced range of advertising channels – facts and figures that the beneficiaries of a will generally care about.

However important, it was not these facts and figures only that sold me on her – it was mostly the intangibles when the presentation turned to a spontaneous real estate 101. She addressed all our concerns, both explicit and implied. She anticipated what we had not even communicated, in plain English free of jargon, legalese, sales spiel or cliches. My expectation that potential buyers would find this attitude equally engaging turned out to be correct. The sales campaign was up and running within two days and as it unfolded, Bernadette shared with me her valuable insight on a daily basis, in addition to routine updates on facts, figures, events and trends. The fact that Harbourline are confident and effective users of information and communication technology, with their website always up to date and thoughtfully presented, must have also been influential.

All in all, a spectacular number of sales contracts were handed out during the campaign, on auction day we had a spectacular number of registered bidders, and the sale price was spectacular as well.

With the notable exception of Mark the auctioneer, who is even more visible and audible than a gifted and high achieving auctioneer is expected to be, Bernadette’s support staff remained largely invisible throughout the lifetime of the project. Evidenced by the smooth and precise running of the operation, they know exactly what they are doing, hence deserve here an honourable mention.

I can only conclude in Hollywood style with the assertion made by the new owner after the contracts were exchanged on auction day: when the buyer and the vendor are both smiling, that’s a good sale.

George Korosi


What can I say but…YOUR THE BEST!

I have been telling everyone about you, and will send anyone that ask me onto you.

Thank you so much for everything…Please keep-in-touch.
All the best

Santo Rizzuti


We have no hesitation in recommending Bernadette. Her professionalism, perseverance and integrity were key aspects of how she looked after the sale of our house and she also guided us in the preparation and marketing and provided a streamlined and effective campaign.

It was a unique experience for us, made easier by Bernadette’s sincerity, determination and confidence and exceeding the brief, by finding rental accommodation for us as well!

Alice and Peter Svendson


Bernadette and the Harbourline team have done a wonderful job managing my unit for the last couple of years. When it came time to sell I had every confidence in Bernadette’s knowledge of the local market and had no hesitation in engaging Bernadette. Her Professionalism and honesty are outstanding and I was very pleased with the final result- the top sale in the Block!

Bill Vlahos


After interviewing 3 agents, we decided to go with Harbourline, based here in Greenwich. We could not have been more pleased with the fantastic result Bernadette achieved for our property. Bernadette worked tirelessly with 3 open for inspections a week, as well as countless private inspections.

By auction day, there were 18 contracts and 8 registered bidders, with an excellent result achieved.
Harbourline stands out for their commitment to going that extra mile, and giving 110%.

With Bernadette as the Principal of Harbourline, you not only get a highly experienced agent, but also a person with a deep knowledge of all aspects of the real estate business. Highly recommended.

Sean Braiser


Bernadette Hayes from Harbourline Real Estate recently sold my deceased parents home in King William Street, Greenwich. My wife and I have been more than happy with her professional approach. She achieved a price we are happy with, communicated constantly with us during the selling period and was always contactable whenever a query arose. We were very pleased that we made the right decision in selecting Harbourline and have no hesitation in recommending Bernadette’s services to any prospective vendors.

Ian Whiting
Greenwich


Harbourline Real Estate did the most fantastic job of selling our unit in Roseville. Bernadette and her staff were always most professional, nothing was too much trouble. Thank you so very much for a quick smooth sale at the right price. Ian and Bobbie Scotland

Ian and Bobby Scotland
Roseville


 

I am writing to thank you for your excellent service and support that you provided my husband and I with the sale of our house in Greenwich.bYour positive, professional manner combined with your keen business skill gave us a top price and a quick sale of which we are very happy with.

I wish you every success in your future real estate business.

Edwina Dagger
DANIELL, DAGGER DESIGN


 

We are very confident recommending Bernadette Hayes as a Real Estate Agent. She has recently sold our house in Greenwich and both her professional approach and warm demeanour have ensured what is a potentially stressful process has been as smooth as possible. Bernadette brought her thorough knowledge of the area into play as she planned and organised the many facets of the sales program. Nothing was left to chance and she was always available, immediately addressing any inquiries and matters arising. We always felt we were most welcome to contact her at any time for advice and information. Nothing was too much trouble and no queries too trifling.

Bernadette’s sales team were also an asset. Open House inspections were well managed and supervised and all enquiries were followed up. We appreciated the regular feedback we received after every inspection. We always felt Bernadette’s assessment and appraisal of potential purchasers was valid and insightful.

Bernadette demonstrated a real understanding of the sales process and we felt fortunate that we had chosen such an ethical and motivated agent to sell our house for us. She was realistic about the features and qualities of our property and certainly worked hard to achieve a very satisfying outcome for us.

Sandra and Zsolt

 


We recently sold our house using Bernadette Hayes of Harbourline Real Estate Pty Ltd. From the very outset we found Bernadette to be very helpful and active in marketing our house and in getting potential buyers through the door. At all times she was available and able to give advice without being “pushy” or “high pressure”.

Some agents we have formerly dealt with have given us unrealistic market valuations and have triedto pressure us into doing things their way. Bernadette did not do this, but she did work hard to sell our property and got us a good price and in a relatively short time.

We found her honest and professional and would recommend her to anyone wanting to buy or sell a property.

Ann & Richard Stevens
Greenwich

 


Bernadette was selected from a broad range of local agents for her knowledge of the market, prompt service, flexibility and patience. Harbourline is a niche agency that can punch above its weight with professionalism and integrity. Bernadette’s market instincts are to be trusted and as our property sale gained momentum so did our confidence in Bernadette, she worked incredibly hard and was available 7 days for open house and private inspections. My expectations were exceeded and I am more than happy to recommend Bernadette to anyone thinking of selling their home.

Catherine Brasier


As a retired builder, I have used other agents in the past. It always felt like my house was part of a production line. With Harbourline quite the opposite. Bernadette did a fantastic job giving her time and focus to achieve my asking price before auction. Great result.

John Cass
Greenwich


It was nice meeting you both – you guys give realtors a great name – pity you didn’t operate over this way!

Kathy and Bill Mitchell


We found Bernadette amiable and very professional in selling our property. She worked hard to achieved the best price for us. I would happily use her excellent service again.

Mike Panik
Greenwich


Just a note to thank you so much for your patience, professionalism and good cheer showing Allan and I over a variety of Greenwich properties over the past seven months.

As we had our hearts set on finding the right property for us in Greenwich, over that period we dealt with all the local agents and found them all pleasant. However, I have to say that we found you the most helpful, straight-dealing and most realistic about price.

I wish we could have bought a property from you but we found a lovely property in Drummoyne.

Best regards and thanks again.

Anne and Allan


We were so glad we used Harbourline to sell our Mums house. Bernadette got us an excellent result at the auction, $110,000 over the reserve price! Highly recommend! Great service! Very professional approach!

Rob Ashes
Lane Cove


Thank you for your warm and professional service in the sale of our house. Excellent references assured. Kind Regards

Pauline and Kevin Reeve – Lane


Many thanks for your assistance with the purchase. I think you really understood ours as well as the Vendor requirements and helped negotiate a deal which we think is good for both!

Nardev Gupta


Bernadette made the sale of our home easy and secured a good price before auction. Wonderful service, 7 days a week. We would highly recommend her. An agent with integrity.

Richard Stevens


Just a short note to thank you so much for managing the sale of my Mothers deceased estate, which I must say was seamless. Throughout the process, we were extremely impressed by the manner in which Harbourline operated and were more than satisfied with the sale price achieved.

Thank you so much for all your efforts as they are sincerely appreciated.

Garry Williams