What Our Customers Say

Hi Diane

Thanks so much for communicating so well with the new tenants.

Kathy Hawkins – Landlord
St Leonards, August 2015

I would rate Bernadette and her team the best in Sydney. Very professional and competent.

Gaye White

Greenwich traditionally has always been a tightly held real estate market. I considered selling my family home some 18 months ago as my children were embarking on their final year of high school and I was considering down sizing and planning the next phase of my life. Bernadette came highly recommended and on the first meeting I new I was in good hands. True to her word, Bernadette respected my wishes with regards to privacy and there was no pressure to sell as time was on my side. The real estate market continued to boom and I could see that Harbourline real estate was making record breaking achievements in Greenwich. Harbourline was creating a real niche market within Greenwich and proving strong competition to real estate businesses who traditionally, tightly held the market. Not only did Bernadette sell my home, she made the whole process stress free. I found Harbourline takes real estate to a new level! Bernadette and her team extremely professional, knowledgable of local market conditions and through their marketing, social networking and hard work, sold my house “off market” within a few weeks. The photographs of my home were exceptional! Bernadette had an existing list of potential buyers, which resulted in plenty of visitors for open house held over three weeks. Bernadette has developed a great rapport amongst sellers and potential buyers. Bernadette is an exceptional realtor and I would highly recommend Harbourline Real Estate for all your real estate needs. You are not abandoned once your house is sold…… Harbourline continue to assist me in securing a rental property, purchasing my next perfect home!….., and if required, attending the purchase auction on my behalf. I am extremely grateful for all her wisdom, friendliness and expertise. She takes real estate to a new level!

Joanne Boutros

Thank you for all your wonderful professional efforts Diane and thank you to Bernadette also.

The fact that you have both been willing to go that extra mile and to provide a service that enables people to visit when they want to visit, be it at night or on weekends, has contributed greatly to a very fast and efficient letting of my loft apartment.

I do so appreciate that good old fashioned service is generously offered to both those who have a property to lease and those who wish to find a property to lease!

It is little wonder that Harbourline Real Estate continues to gain the respect of local people.

Annie Bramall – Landlord
Greenwich, July 2015

Bernadette did a great job, helping sell our house. Outstanding knowledge of the Greenwich market, excellent access to buyers, listened carefully to what we were looking for, and gave thoughtful and accurate advice. And she leads a great team!

Derek Stanwell

We could not speak more highly of Bernadette or the team at Harbourline. Professional, direct, honest and efficient was what we experienced with the sale of our property. We are very happy with the outcome.

Dominique Cowle

After living in Greenwich for 23 years, we decided to sell our home. We chose Bernadette Hayes of Harbourline Real Estate to be our agent and it was an excellent choice. We knew Bernadette had sold many houses in Greenwich and knew the market well. Bernadette was a delight to deal with and was professional, diligent and gave us excellent feedback as to how the sale was progressing. We highly recommend Bernadette and her team.

John and Victoria Arnold

As a landlord for many years, we’ve struggled to find someone that has the high level of dedication and commitment to managing our property that we would like. That was until we found Bernadette Hayes.

Bernadette understands what matters to us as a landlord and cares about our property. She makes our lives much easier by dealing with issues as and when they arise and taking away the hassle-factor. Bernadette is extremely diligent, rigorous and professional in managing the property and builds a rapport with our tenants that ensures a smooth process from beginning to end.

I would recommend Bernadette to any landlord without reservation!

John Schembri – Landlord
Greenwich, July 2015

We engaged Diane Shipley of Harbourline Real Estate to manage our property in Haberfield while we are overseas. Diane came highly recommended from friends and we can see why! She has been incredibly organised and helpful at every stage of the process of advising us on our responsibilities as landlords, assisting us to prepare our house to let, showing the property to tenants, and selecting and vetting tenants. Through excellent marketing of our property, it was let very quickly and we are very happy with our new tenants (whose credentials have been checked thoroughly by Harbourline). Diane has kept in communication with us at all stages and has worked hard to achieve the best outcome. We are very happy to have a property manager who works so hard in the interests of both the property owner and the tenants. Thanks Diane and Harbourline – we feel happy that our house is in safe hands.

Dr Sarah Oxenbridge – Landlord
Haberfield, July 2015

Bernadette did a magnificent job in building the bridge necessary for us to purchase our property. Diane and the team then did a thorough and consistent job in managing the property while it was leased. My family and I are now about to move in and our gratitude for the later is immediate and for the former will endure every day God grants us the pleasure of sitting on the balcony enjoying the trees that surround and hearing the brook at the bottom of the property.

Rev Francis Chalwell -Landlord
Greenwich, August 2015

Hi Diane,

Thanks for the update and we appreciate all your efforts getting the property turned over so quickly. We have been very happy with Bernadette and your care in looking after the house for the last 5 years.

Thanks again,

David & Lara Morgan – Landlord
Greenwich, July 2015

Selling the family home of nearly 30 years was always going to be an emotional rollercoaster. Bernadette and her wonderful team at Harbourline provided a level of service and support that was far beyond anything I expected. I don’t think Bernadette ever sleeps. She and the team are totally focussed on getting the result, and the best result, but always in close consultation and with a deep understanding of just how difficult this process can be. They are simply outstanding and deserve an unreserved recommendation.

Peter Chandler

Bernadette Hayes assisted us in selling our house within 6 days of going to market! This sensational result was beyond any expectations we had dreamed of. We are truly thankful for all the pre-sale advice that Bernadette provided in helping prepare the house for sale, her constant availability and communication throughout marketing and sale phases, as well as the post-sale support we needed at times to get our head around “novel” legal questions. Thank you to Bernadette and her amazing team!!

Justin and Trudy Ricketts

Many thanks for everything…. you have a very difficult job.


Dr Eileen Tindal – Landlord
Greenwich, May 2015

On a personal note, I have been meaning to email to let you know how much as tenants we appreciate you and the way Harbourline conducts its business. We rent our house out through McGrath, paying top dollar and they are Rubbish! Great with the front end sell, then we have a silly young girl managing our property! It’s been a nightmare. I won’t bore you with it, but I would like to say thank you, and please pass on our thanks to the owner.

Talk soon,

Sam – Tenant
Lane Cove, May 2015

“There are many reasons why you make the decision to sell your home and we have gone through this process several times over the years. So who do you trust to look after your best interests? We have used some of the larger franchises in the past and have always felt somewhat let down. Their desire to secure your listing results in inflated market valuations and promises of fantastic media exposure throughout their network but in the end the underlying desire is to move the property which invariably comes with a list of excuses as to why expectations may not have been achieved. We looked very closely at our market and it was very obvious who was actually selling properties in our area and who was not. Buyers are also very aware of who is getting the listings. Our decision to list with Bernadette Hayes, owner of Harbourline was an easy choice. Her estimate of our market value was accurate and Bernadette’s local knowledge and network is excellent and we had enormous interest from the start. At all times we felt that Bernadette was working very hard for us and driving our best interests. The sale strategy was executed perfectly and in the end we did not feel the need to go to auction, so there was no compromise and we achieved an outstanding result that exceeded our expectations. Local knowledge, local expertise and having Bernadette really looking after our interests meant a fantastic outcome and we are very happy with the result.”

Stefan and Michele Law

Hi Diane, I had no hesitation in recommending you given our fantastic experience moving into this lovely house.

Sophie – Tenant
Lilyfield, April 2015

Thank you for achieving a great outcome for us. We were worried sick the whole weekend when I saw Channel 9 news on Friday, heralding record sales expected for the last auction of autumn. We could have lost all the buyers over the weekend. I began to wonder maybe we should have an auction too.

Nevertheless, I have to commend you on your wit and courage to give a high selling price to the purchaser to bargain down. Unfortunately, this strategy had fallen on deaf ears with the other agents in the past. Chinese love to bargain especially Mainlanders. In my heart I was expecting a 6 but no, 8 is a more prosperous figure and Bingo! There is no way we can push from the other end to this figure. So thank you for your smart move.
A three year ordeal of selling, leasing and selling had finally come to a favourable end. Our perseverance is all worth it. Now we can go back to be architects rather than cleaners. Thanks again for your dedication and effort.
We have no hesitation to recommend both of you to our friends and clients. All the best to your prosperous business!

Anna Yap

We asked Bernadettte and Harbourline to take on the sale of our property, as a new agent, after a disappointing first attempt earlier in the year. Bernadette and Lisa were professional, communicated extensively with us and were positive about our property and yet realistic and honest with expectations. The availability and customer service provided by Bernadette and her team is definitely stand out. We couldn’t recommend Harbourline enough when looking to buy or sell property.

Sophie Ellis

Hi Diane, We thought you should know that your service and attitude is way above standard !!! Again, thank you for the great service. Rosie and I really appreciate it as it is very rate in the real estate rental market.

Jane and Rosie – Tenants
Greenwich, April 2015

Thanks Diane, you are doing a great job in managing my property.

Dr Mardi Jarrett – Landlord
Lane Cove, April 2015

Having had an extremely shocking experience with a dishonest (bordering on crooked) real estate company in Lane Cove, we were referred to Harbourline Real Estate through friends. We cannot speak too highly of Bernadette and her professionalism. She is such an honest, straight up and down agent. Thank God there are the likes of her among the real estate agents of Sydney. We would have no hesitation in recommending her to anyone seeking an honest real estate agent.

Harley Harwood

Thank you for your help in having the property ready for the commencement of the new tenancy. Your attention to detail was much appreciated.

Alexis McDonad – Landlord
Greenwich, June 2014

I would have no hesitation in recommending Bernadette Hayes to anyone selling or buying property in Greenwich. In the era of Internet, most people buying a family home search for their next property on realestate.com.au and domain. All agents, including an independent agent, can advertise a property on these sites. The real difference that a real estate agent can make when selling a property is in their preparedness to go the extra mile – to help with getting a property ready for sale (including sourcing tradespeople at short notice), to extend the time of an open house to suit buyers, to accommodate inspections for individual buyers, to answer inquiries from both buyers and vendors at all hours including Sundays. Bernadette excels in this area. The other factor which differentiates Bernadette from other agents selling in Greenwich is her superior knowledge of the area. This is not just about providing the sale prices of comparable properties (any agent can get this information), but understanding all of the advantages of living in Greenwich (not just the obvious ones) and the kinds of buyers who would be attracted to Greenwich and specifically to your property. In this regard, I was surprised at the difference between Bernadette and other agents that we spoke to. Importantly, and perhaps unusually, I have found Bernadette to be trustworthy. She’s realistic about the value of property which means as a vendor you’re not holding out for an unrealistic price.

Lisa Hill

I recently sold my family home of nearly 60 years with Bernadette Hayes from Harbourline Real Estate.

It was an emotional roll a coaster for me but I can say working with Bernadette was a pleasure at all times. She by far exceeded her duties as a real estate agent in all avenues. As she made herself available at all hours of the day and night, you would have thought I was her only client!

Previously my house had been on the market with 3 other agents, two of whom were big name real estates agents.
Bernadette with her local knowledge was able to secure a contract and sale price I was very happy with. This others had not been able to achieve.

Personally I would recommend her to any person selling or buying in Greenwich or surrounding suburbs.

Sally McQuinn

Diane, thank you very much for the prompt fixing of the hand rail and the small items in the house. We appreciate your great service.

Andre – Tenant
Greenwich, December 2014

Gavin and I were reflecting yesterday on how easy it has been to deal with you this past week, and that your professional manner is something that we as buyers agents representing our clients do value very highly. So I’d like to thank you again for your assistance and commitment to getting the deal done in a timely fashion.

Adam Sampson & Gavin McPherson
Buyers Agent, Oasis Property

We will miss this beautiful bush and stunning swimming pool dearly and will think back to this chapter in our lives with very fond memories!

Thank you also for very good service over the years – we always appreciated it so much! All the best!

Lydia – Tenant
Greenwich, November 2014

My father was a real estate agent for 30 years, so I had already interviewed several agents when Bernadette pitched to us. She impressed us with her bulldust free style, simple marketing plan, and her very reasonable commission. Sarah, the stylist that Bernadette recommended did an excellent job and was well worth the expense. In the end we got our house on the market in less than 2 weeks and sold it 3 weeks later at the last auction of the year for a good price.

Bernadette is hard working, trustworthy and great value – its not often you can say that about anybody these days, let alone a real estate agent! My wife and I can’t recommend Bernadette highly enough.

Peter and Michelle Moore
Lane Cove

Thanks Diane, your attention to detail is amazing. I count on your professional advice and really appreciate your help. I have to say I am impressed – I have never received service like this from my other agents.

Glen Xia – Landlord
Greenwich, September 2014

We have been using the services of Bernadette and Harbourline for two years, ever since we received the news we would be living overseas for 3 years. The care and collaboration has been there from the first phone call.

We feel so relaxed having Bernadette looking after our precious home. When you are so far away from home you have to have confidence that your valuable home will be looked after and looked out for. Bernadettes’ knowledge of the location means she is perfectly positioned to make sure the right people are put with the right property.

We have never rented out our home before so her experience and advice was valuable in the early days. As time has gone on we have dealt her some challenges from electrical issues to finalising building certificates. With each problem she has put us at ease and followed up our requests without delay.

I know she takes interest in who is renting our home and is very skilled in bringing the interests of the tenants and the owners together.

I have every confidence that our home is being looked after while we are so far away. I thank Bernadette for making this part of our overseas posting so easy. The question will be can we live without her services when we get back?

Chris Mackey – Landlord

We would like to express our appreciation to you and the team for an extremely professional approach to the listing, advertising and sale of our property in Greenwich. Your local knowledge, commitment and flexibility to meet potential buyers 7 days a week, and the end result you delivered for us fully vindicated our decision to select you and the the team. It is simple, if you want results then select the best – Harbourline.

Thanks again

Steve and Susan Gellatly

We have the nicest house in our neighbourhood, and after years of hard work we wanted a property manager we could trust. We interviewed a very large firm and felt our home would be lost in their portfolio, Bernadette and Harbourline took a considered approach to leasing our place, and have professionally managed it for over a year. Our tenant is as delighted as us. That’s extra important as we now live in Hong Kong. Our home is great hands!

Walter Jennings – Landlord

As the executor of a deceased estate with no previous exposure to the property market, I first heard of Bernadette and Harbourline from the neighbor who kept us company during one of the many tedious sessions that my wife and I spent sifting through the sediment of her late uncle’s past six decades at his former residence. It was not for another good couple of weeks that I met Bernadette face to face but then I was immediately sold. She presented her marketing proposal at that time and it was strong: more open days per week and on top of that the availability of private inspections (becoming a

24/7 on-site duty for her); a diverse and nuanced range of advertising channels – facts and figures that the beneficiaries of a will generally care about.

However important, it was not these facts and figures only that sold me on her – it was mostly the intangibles when the presentation turned to a spontaneous real estate 101. She addressed all our concerns, both explicit and implied. She anticipated what we had not even communicated, in plain English free of jargon, legalese, sales spiel or cliches. My expectation that potential buyers would find this attitude equally engaging turned out to be correct. The sales campaign was up and running within two days and as it unfolded, Bernadette shared with me her valuable insight on a daily basis, in addition to routine updates on facts, figures, events and trends. The fact that Harbourline are confident and effective users of information and communication technology, with their website always up to date and thoughtfully presented, must have also been influential.

All in all, a spectacular number of sales contracts were handed out during the campaign, on auction day we had a spectacular number of registered bidders, and the sale price was spectacular as well.

With the notable exception of Mark the auctioneer, who is even more visible and audible than a gifted and high achieving auctioneer is expected to be, Bernadette’s support staff remained largely invisible throughout the lifetime of the project. Evidenced by the smooth and precise running of the operation, they know exactly what they are doing, hence deserve here an honourable mention.

I can only conclude in Hollywood style with the assertion made by the new owner after the contracts were exchanged on auction day: when the buyer and the vendor are both smiling, that’s a good sale.

George Korosi

What can I say but…YOUR THE BEST!

I have been telling everyone about you, and will send anyone that ask me onto you.

Thank you so much for everything…Please keep-in-touch.
All the best

Santo Rizzuti

With Bernadette’s impressive contact base, prospective tenants arrived for a viewing within one day and we had not even started to advertise. Those people agreed a tenancy for the duration we sought and at a price beyond what we wanted. Bernadette handled all the tenant reference and finance checking, negotiated the particular lease terms we requested and the whole business was settled within a week.

Harbourline now manages our property, dealing with tenant enquiries, sympathetically to both parties. Both we and our tenants know that we are being looked after by a very professional team. Most recently, a member of the Harbourline team represented our interests in a meeting concerning boundary fencing, a matter which had the potential to turn into a storm dealing with Lane Cove Council and the Department of Education. With the calm guidance of Harbourline, the matter was resolved.

We have absolutely no hesitation in recommending Harbourline to anybody seeking to rent their home.

George Korosi – Landlord

We have no hesitation in recommending Bernadette. Her professionalism, perseverance and integrity were key aspects of how she looked after the sale of our house and she also guided us in the preparation and marketing and provided a streamlined and effective campaign.

It was a unique experience for us, made easier by Bernadette’s sincerity, determination and confidence and exceeding the brief, by finding rental accommodation for us as well!

Alice and Peter Svendson

I highly recommend Bernadette who has offered a personalised approach which has enabled me to find the right tenants for my unit.


Bernadette and the Harbourline team have done a wonderful job managing my unit for the last couple of years. When it came time to sell I had every confidence in Bernadette’s knowledge of the local market and had no hesitation in engaging Bernadette. Her Professionalism and honesty are outstanding and I was very pleased with the final result- the top sale in the Block!

Bill Vlahos

Bernadette Hayes recently leased my house. Right from the start I was impressed by her down-to-earth approach and honesty. I was also impressed by her immediate response to my calls and emails. The tenants Bernadette secured for my property were a perfect fit. She did so by going the extra mile and showing up on a Sunday so that these tenants could view my property. Having good local knowledge and understanding of the lifestyle of the lower north shore is a big plus for Harbourline Real Estate.

I am more than happy to recommend Bernadette Hayes to any property owner who wants that mature approach and special attention to detail involved in leasing and management of property. Why are these good people so scarce in the real estate business?

Tony Christian – Landlord

After interviewing 3 agents, we decided to go with Harbourline, based here in Greenwich. We could not have been more pleased with the fantastic result Bernadette achieved for our property. Bernadette worked tirelessly with 3 open for inspections a week, as well as countless private inspections.

By auction day, there were 18 contracts and 8 registered bidders, with an excellent result achieved.
Harbourline stands out for their commitment to going that extra mile, and giving 110%.

With Bernadette as the Principal of Harbourline, you not only get a highly experienced agent, but also a person with a deep knowledge of all aspects of the real estate business. Highly recommended.

Sean Braiser

Bernadette Hayes from Harbourline Real Estate recently sold my deceased parents home in King William Street, Greenwich. My wife and I have been more than happy with her professional approach. She achieved a price we are happy with, communicated constantly with us during the selling period and was always contactable whenever a query arose. We were very pleased that we made the right decision in selecting Harbourline and have no hesitation in recommending Bernadette’s services to any prospective vendors.

Ian Whiting

To whom it may concern,

We were the tenants of a property managed by Bernadette for 4 years and have nothing but praise for both her professional manner and her personal touch.

The rental invoicing system possessed the required regularity and ease of use, maintenance issues were organised and dealt with promptly and she kept us appropriately informed about the property and her client’s wishes.

In summary, Bernadette was an excellent property manager.

Samantha and John Hanisworth

Harbourline Real Estate did the most fantastic job of selling our unit in Roseville. Bernadette and her staff were always most professional, nothing was too much trouble. Thank you so very much for a quick smooth sale at the right price. Ian and Bobbie Scotland

Ian and Bobby Scotland

As a relocation consultant, I regularly liaise with property managers, and real estate agents, on behalf of a large and diverse client base. The clients I represent expect, and receive superior levels of customer service to ensure their requirements are met, and their relocation whether it be national or global, is smooth, effortless and problem-free. This is precisely the service I received from Bernadette Hayes of Harbourline Real Estate, Greenwich. Bernadette’s personal yet professional approach, together with her delightful manner and willingness to assist, not only appealed to me, but to my client who remains impressed by the service he received.

I would strongly recommend Bernadette’s fresh approach, and “can do” attitude to anyone seeking a true professional in the real estate market, coupling a wealth of experience in the Greenwich area and surrounds, with the highest standard of service.

Tania Rice-Brading

I am writing to thank you for your excellent service and support that you provided my husband and I with the sale of our house in Greenwich.bYour positive, professional manner combined with your keen business skill gave us a top price and a quick sale of which we are very happy with.

I wish you every success in your future real estate business.

Edwina Dagger

We are very confident recommending Bernadette Hayes as a Real Estate Agent. She has recently sold our house in Greenwich and both her professional approach and warm demeanour have ensured what is a potentially stressful process has been as smooth as possible. Bernadette brought her thorough knowledge of the area into play as she planned and organised the many facets of the sales program. Nothing was left to chance and she was always available, immediately addressing any inquiries and matters arising. We always felt we were most welcome to contact her at any time for advice and information. Nothing was too much trouble and no queries too trifling.

Bernadette’s sales team were also an asset. Open House inspections were well managed and supervised and all enquiries were followed up. We appreciated the regular feedback we received after every inspection. We always felt Bernadette’s assessment and appraisal of potential purchasers was valid and insightful.

Bernadette demonstrated a real understanding of the sales process and we felt fortunate that we had chosen such an ethical and motivated agent to sell our house for us. She was realistic about the features and qualities of our property and certainly worked hard to achieve a very satisfying outcome for us.

Sandra and Zsolt

We recently sold our house using Bernadette Hayes of Harbourline Real Estate Pty Ltd. From the very outset we found Bernadette to be very helpful and active in marketing our house and in getting potential buyers through the door. At all times she was available and able to give advice without being “pushy” or “high pressure”.

Some agents we have formerly dealt with have given us unrealistic market valuations and have triedto pressure us into doing things their way. Bernadette did not do this, but she did work hard to sell our property and got us a good price and in a relatively short time.

We found her honest and professional and would recommend her to anyone wanting to buy or sell a property.

Ann & Richard Stevens

Bernadette was selected from a broad range of local agents for her knowledge of the market, prompt service, flexibility and patience. Harbourline is a niche agency that can punch above its weight with professionalism and integrity. Bernadette’s market instincts are to be trusted and as our property sale gained momentum so did our confidence in Bernadette, she worked incredibly hard and was available 7 days for open house and private inspections. My expectations were exceeded and I am more than happy to recommend Bernadette to anyone thinking of selling their home.

Catherine Brasier

As a retired builder, I have used other agents in the past. It always felt like my house was part of a production line. With Harbourline quite the opposite. Bernadette did a fantastic job giving her time and focus to achieve my asking price before auction. Great result.

John Cass

It was nice meeting you both – you guys give realtors a great name – pity you didn’t operate over this way!

Kathy and Bill Mitchell

We found Bernadette amiable and very professional in selling our property. She worked hard to achieved the best price for us. I would happily use her excellent service again.

Mike Panik

Just a note to thank you so much for your patience, professionalism and good cheer showing Allan and I over a variety of Greenwich properties over the past seven months.

As we had our hearts set on finding the right property for us in Greenwich, over that period we dealt with all the local agents and found them all pleasant. However, I have to say that we found you the most helpful, straight-dealing and most realistic about price.

I wish we could have bought a property from you but we found a lovely property in Drummoyne.

Best regards and thanks again.

Anne and Allan

We were so glad we used Harbourline to sell our Mums house. Bernadette got us an excellent result at the auction, $110,000 over the reserve price! Highly recommend! Great service! Very professional approach!

Rob Ashes
Lane Cove

Thank you for your warm and professional service in the sale of our house. Excellent references assured. Kind Regards

Pauline and Kevin Reeve – Lane

Many thanks for your assistance with the purchase. I think you really understood ours as well as the Vendor requirements and helped negotiate a deal which we think is good for both!

Nardev Gupta

Bernadette made the sale of our home easy and secured a good price before auction. Wonderful service, 7 days a week. We would highly recommend her. An agent with integrity.

Richard Stevens

Just a short note to thank you so much for managing the sale of my Mothers deceased estate, which I must say was seamless. Throughout the process, we were extremely impressed by the manner in which Harbourline operated and were more than satisfied with the sale price achieved.

Thank you so much for all your efforts as they are sincerely appreciated.

Garry Williams