What Our Landlords and Tenants Say

As an owner. I have always found the property management team to be highly responsive and all issues with the house (repairs, maintenance etc.) have been dealt with quickly and efficiently. Very satisfied.

Jenny Clift – Landlord 

We have Diane and her team as our property manager for 2 years. It has been an absolute pleasure dealing with Diane, everything is being taken care of, and Diane always response promptly and professionally. Definitely 5/5 stars!

Iris Lo – Tenant 

Diane was wonderful property manager and I would thoroughly recommend her for anyone looking for a professional and responsive property manager. Anytime we had a request or concern, Diane was on it straight away and kept us up to date regarding the progress. Thank you Diane for helping make renting in Greenwich the last 4 years very easy.

Wayne Hourigan – Tenant 

Property Managers sometimes get lost in the praise department but I’m about to put this right! I have used Diane Shipley on more than one occasion to look after my properties and she has to be one of the best in her field. Nothing is ever a problem and issues are resolved within hours. Diane and Georgie Williams are the dream team when it comes to property management. If you are looking then Harbourline Real Estate should be your first port of call!

Maria Karambelas – Landlord 

I can highly recommend Georgina Koeninger as a managing agent for any property owners looking for next level service. Highly knowledgeable and very professional.

Chin Thuan Lee – Landlord 

A very professional and efficient rental management service.

Tom Lawson – Landlord 

Diane at Harbourline managed our property for many years and always did an excellent job. We were kept informed about anything that needed attention and were grateful to be able to confidently leave repairs and maintenance etc to Di to organise. Di has a lot of experience in this area and was an excellent communicator and we always received prompt attention to anything we requested. We valued her advice and perspective and her friendly and efficient manner.

Sue Smith – Landlord 

As a tenant I highly recommend Harbourline Real Estate! Had the dreaded realisation yesterday afternoon that I had locked myself out of the apartment. I called the office number and was pleasantly surprised to be answered thinking I’d get the number for a preferred locksmith. Instead Ian happily drove in to meet me at the office on a Sunday afternoon to lend me the spare key. Problem solved within 30 minutes cost free!! I couldn’t be happier and felt so cared for. Georgie is also the BEST property manager I’ve ever dealt with. Thanks Harbourline for everything 🙂

Kate Gibbons – Tenant 

As a renter, my experience with Harbourline thus far has restored my faith in the Property Management industry. I had such a horrible experience with my last property manager but Diane and her team from Harbourline are so wonderful. She’s always very quick to respond to emails or call outs for repairs. I truly believe she actually cares for her clients and tenants. Couldn’t recommend enough.

Emily Matheson – Tenant 

Diane and Georgie are absolutely amazing at what they do. They are genuine and committed to achieving the best possible outcome for me as a property owner and are happy to take those extra steps to look after my interests. They have gone above and beyond to clean up the mess created by my previous property manager.

They have successfully rented my apartment. The job they did in this renting process was thorough, efficient and professional. Their service is so much better than my previous property manager.

I can recommend Harbourline to my friends without any hesitation.

Janet Wang – Landlord 

I have referred several clients to Harbourline Real Estate to help them manage their property in recent times. The clients are very happy with the service they received, the professional advice and the overall experience has been very positive. I highly recommend dealing with Harbourline

Frank Russo  
Licenced Property Buyers Agent

To whom it may concern. We have been renting properties from Harbourline Real Estate for the past 5 years. Our property manager Georgina Koeninger has always been helpful and attentive to any repairs etc needed for the house we rent.

We recently had a change of financial circumstances due to the Covid 19 Pandemic. Georgina has been understanding and has successfully negotiated with the property owners. Her attitude is always professional yet friendly and efficient. She has always been a pleasure to deal with.

Jane Williams – Tenant 

Thank you for reaching out to us and giving us an opportunity to share the excellent experience we’ve had leasing our property (that was purchased through Harbourline Real Estate) through Diane and the leasing team at Harbourline.

As you know Diane has been helping us with leasing our property and managing our tenants for about the last 3 years. She is always so friendly, patient and very professional and consistently kept us updated in relation to the tenant, the condition of our property as well as any queries or requests that the tenant had from time to time. Diane has provided us with professional and thoughtful advice to secure suitable tenants for our property and to get the tenant renew the lease with us without fuss, even when there was a drop in the rental market. She had completely managed the process for us from beginning to end and helped us secure our property back (through her diligent enquiries and responsiveness) when the tenant could not be found! We have found ourselves to be so lucky and blessed to be able to move into our own home, particularly during these current uncertain times, and we would not have done it so smoothly without Diane!

Our experiences with Diane and the team at Harbourline have only been positive. We would highly recommend Diane anytime anywhere and would recommend her to our friends and colleagues as we know she would take care of everything with great professionalism and attention to detail.

Si and Abraham – Landlord 
Lane Cove

Diane and the rest of the Harbourline team are wonderful agents, from both the point of view of myself as an owner and for the tenants they find. The team works harmoniously, consistently (even in searing summer heat when no-one comes to open-inspections!) and with commitment to find the very best tenants they can for my property. My tenants all tell me that they loved dealing with Diane, as she was easy to talk to, open, engaging and trustworthy and they felt very comfortable with her. These are also my feelings, as well as the knowledge that she and the team will deliver the results I am looking for. Even on non-lease matters, they have shown great willingness to assist me and provide me with relevant and pertinent information. I recommend Diane and her team most highly.

Hilma Else – Landlord 

Georgie is a rare gem in the real estate world! She came highly recommended from a friend who had used Georgie to manage her property and also was renting a property under her management. Not only was Georgie highly responsive, her sense of responsibility to both tenants and landlords is remarkable and noteworthy. Her experience in knowing the market, resolving issues, communicating with both the tenant and landlord and finding the most suitable tenants is where she adds the most value. Her dedication to her job and her willingness to above and beyond to ensure both landlord and tenants have peace of mind makes Georgie the star property manager she is. We are very thankful we found Georgie as we know she will look after our place as if it is her own. Highly recommend Georgie if you’re looking for that peace of mind.

Jenny Hu – Landlord 
St Leonards

We are Harbourline tenants on a lease managed by Georgie. She is responsive and thorough whenever issues arise. For the duration of our lease she’s been a good advocate for our interests and comfort. On top of all that, she is also a friendly person and it’s always pleasant and enjoyable dealing with her!

Elina Gilbourd – Tenant 
St Leonards

Diane and Georgie were extremely professional, knowledgeable, friendly and easy to work with when renting out our Sydney property. They made the entire process as stress free as possible and were always available to answer any questions we had along the way. We knew from the beginning we were in excellent hands with both property managers. We are so thankful we found Diane and Georgie from Harbourline Real Estate.

Lisa Case – Landlord 

Georgie is a fantastic property manager. Georgie consistently communicates with me in regards to my investment property, and I feel so reassured that my property is in the hands of Harbourline and especially Georgie. Thanks Georgie for taking care of my property.

Peter G – Landlord 
Lane Cove

I leased a property thought Harbourline for 2 years and found they were a very good agent to deal with, fair and honest and got back to me in a timely fashion if I had an issue.

In the past, other agents have treated me as just a tenant but Harbourline treated me a valued client! Thanks Bernadette and team!!!

Marisa Suarez – Landlord 

Georgie is a delight to work with, a dedicated professional committed to providing expert service and support, she is a truly excellent property manager. She reflects the expert service that is intrinsic to the team from Harbourline Real Estate.

Libby Davies – Landlord 
McMahons Point

Bernadette and her team are wonderful! We’ve had the best experience with them sorting out issues of previous realtors mismanaging our account.

They were professional and went above and beyond for us and we’d highly recommend them to those looking for trustworthy realtors.

Nandita Graham – Landlord 

Professional and efficient refreshing and. Di and the team understand the value of good relationship. I have no doubt that my rental property is in good hands and that my new tenants will be more than satisfied with the care she provides

Deanne Hardwick – Landlord

Diane and Georgina are friendly and efficient, and found me a tenant in a tricky market. They offered practical advice when I was renovating the flat and between inspections. Highly recommended.

Isabel Wartho – Landlord 

Renting with Harbourline has been a great experience for us, as we have been looked after fantastically well by Diane and couldn’t ask for more as new renters

Tom Heaton – Tenant
Crows Nest

Bernadette and the Harbourline team managed our property for 6 years and we were consistently impressed by the level of care our property received and the communication process throughout. Following this positive experience we had Harbourline sell the property and were similarly impressed with the results. Highly recommended!

David Morgan – Landlord

Thank you again for taking such good care of our properties, I never hesitate to recommend you to others who are looking for a good company as I have always had exemplary service from you.

Bridgette Gopal –  Landlord
Crows Nest & Lane Cove

Harbourline have been managing my property for many years. Bernadette’s team are terrific, they have delivered a level of effort and care that is quite rare. Diane Shipley has done a wonderful job with her positive, proactive and helpful outlook. Her industry knowledge and good advice was just what I was looking for and has made a great difference in maintaining the property and retaining contented tenants. I can thoroughly recommend Harbourline Real Estate.

Howard Paton – Landlord

Dear Diane, thank you so much for your efforts in finding the right tenants for us. John and I really appreciate the excellent and friendly approach of the Harbourline rental team and have no hesitation in recommending your services.

Noelene Goodrich – Landlord

Diane and Georgie have been our agents for our rental property for the last year. Every open house was clearly communicated with us and they provided detailed feedback in a very prompt manner. Diane was incredibly thorough when reference checking potential tenants and we were impressed with her meticulous inspections prior to and after the tenants moved out. Her communication and honesty with both tenant and us has been most appreciated and both she and Georgie come highly recommended by us.
Stephen and Michele Law – Landlords

It’s not an easy task to find the right real estate agent to manage your rental property. Harbourline Real Estate has two top class property managers, Diane Shipley and Georgie Koeninger who we engaged to manage our Greenwich property. Nothing is a problem and both these ladies go above and beyond to get things done quickly and efficiently. We couldn’t recommend them highly enough!
Bill & Maria Karambelas – Landlord

Thank you once again for being a fantastic residential agent. You have always been responsive when we have reached out and professional to deal with throughout. I wish my properties in Perth were managed by you!
I share the exact same sentiments with my husband. You have been absolutely fantastic to deal with and I wish you all the success in the future. If we ever come back to Sydney, you will definitely be hearing from us.
Ketual & Anna Kotecha – Tenants

Diane has managed my property for almost five years. In that time she has sorted out some curly repair issues, has always been fast to act, and good at managing people and information to get the best outcomes for both me and my tenants. I am very confident in leaving my property in her hands.
Fruzsina Korosy – Landlord

My husband and I were talking last night and so far you have been the most helpful and pleasant realtor that we have met here (and we’ve met a lot). So, thank you. We look forward to moving in and continuing our relationship!

Kristi Stites – Tenant

Hi Diane,

Thank you for negotiating  with our tenant and tradespeople without us having to get involved! We appreciate all your care and for sorting out the costs.
Justin and Peng – Landlords

Hi Diane,Thanks so much for finalising all those payments for myself and the tenants. Much appreciated.All the very best to you too and thanks very much again to yourself and the team there, Bernadette and Ian, for looking after my house and my income these last seven plus years.

Brooke Wilson  – Landlord 

Greatly appreciated. I have to say as a rental agent you’ve been fantastic compared to what a lot of our friends have gone through.

Frederick Kruger – Tenant
Lane Cove

Excellent Property Managers

Always available and continually providing very reliable service.

Roger Kensell  – Landlord 

Thanks for your assistance during our tenure. We found your agency good to deal with and thank you for your prompt and professional approach.

Tony Crawford – Tenant

Harbourline a great agency

I can recommend Harbourline as a very efficient, proactive and informed real estate agency. The staff are all very approachable and have a great “can do” attitude. A joy to deal with.

Jen Redston – Landlord 

I seldom get excited by real estate agents. They normally over promise and under deliver in my opinion.
My outlook has changed dramatically after meeting Diane Shipley, Bernadette and the team at Harbourline in Greenwich.
I was trying to rent my renovated house in Greenwich with a much “larger” real estate agency. They had it advertised for 1 month and asked me to drop my price twice in that time ($400 lower than their initial estimate)
I then spoke to Diane Shipley and Bernadette.
They took over the property on the Thursday and by Friday lunchtime ( the next day ) I had a gorgeous family apply!   Ecstatic !
Their service didn’t end there! Diane took all my appliance manuals and made a “go to” folder for my new tenants. Her property inspection report was the most fastidious I have ever seen. Good news for me as the property will be handed back in the same pristine condition.
I will be using the Harbourline team for all my rental properties now, whether they are located in Greenwich or elsewhere in Sydney.
They are the only agents I have met that actually treat your property like their own.
They under promise and over deliver and are friendly and easy to deal with.
I have no hesitation in recommending them !

Sharon Loveday  – Landlord 

As a side note, thanks for all of your help over the last 2 years. It’s been a pleasure having you as our agent. Many thanks,

Mike – Tenant

Great Agency!!

I would recommend Harbourline to everyone, tenants and owners alike. Easy to communicate with and always pleasant to deal with. Professional, quick to reply and efficient!

Karin Attebo – Landlord

Great Team

Diane – prompt and reliable leasing management. Could not ask for a more professional and supportive agency. Harbourline sets the standard. Highly recommended.

Craig Maxwell – Landlord
McMahons Point

Diane, Thanks for your prompt response. I know Angie has said this before that we are really impressed how quickly you and your team address any issues that we may have with the property – it’s really appreciated.

Duncan Ritchie – Tenant
Lane Cove

Thank you Harbourline. Zena & I really appreciate all your help & support to date. We are very pleased that we chose Harbourline RE – you should be very proud of your professionalism. Cheers.

Tim White – Landlord
South Steyne Manly

I would highly recommend Diane Shipley as a property manager. Diane managed our rental property for 2 years and she was a delight to deal with, maintained excellent communication, provided sound advice, and nothing was a problem for her. I would not hesitate to use Diane again.

Belinda Pratten – Landlord

Thank you Diane.  Thank goodness we are in your capable hands.

Best wishes
Ushi  William – Landlord

Diane, it has been a great pleasure to deal with you over the last few years. You have always shown utmost courtesy and professionalism in all my dealing with you.
All your assistance and excellent service is highly appreciated.

Tanga Poonan – Landlord

We found Diane Shipley from Harbourline Real Estate’s rental division wonderful to deal with. She found us the ideal tenants for our home and made the whole process easy. We would recommend her and Harbourline any day!

Binh and David Rey – Landlord

Diane, I am glad that you got the business. It wasn’t hard for me to refer Harbourline, the quality of service speaks for itself. You do such a fantastic work.

Svetlana Thorpe – Conveyancer

You are brilliant Diane. I knew I was on a good thing working with you. Thanks a million.

Frank Sellam – Landlord
St Leonards

Thank you Diane, you did your job very well with this and my previous tenant.

Margo Vaughan – Landlord

Diane, we are extremely pleased with the condition of the apartment and genuinely appreciate the high professional standards you and your team have displayed since moving in.

Mike – Tenant

From our first meeting, I was impressed with how efficient and professional Diane Shipley was in helping me get organised and focused. She was attentive and proactive in getting our property leased and her communication with me has been prompt, honest and friendly. I have no hesitation in recommending Diane as she is a hard working individual and I have found her to be one of the best people to have managed my investment properties. Diane is an efficient and effective property manager that get results.

Snez Tobin – Landlord
Lane Cove

The team (Diane, Bernadette and Ian) give very good personal and efficient service. Their handyman even came in torrential rain on a Sunday to check the house. The start of lease condition report was thorough and accurate about any flaws, and that’s important, to cover us as renters when we leave. We’d recommend Harbourline.

Available on request -Tenant

Diane is an exceptional property manager. She worked with us and the owner to have a seamless agreement in place plus arranging work that needed to be done. We agreed terms in a timely manner and Diane maintained a professional approach throughout the process often working over and beyond any typical agent. Diane is friendly, helpful, and honest and was always pleased to answer my questions. Diane is very knowledgeable about the area she services, which provided peace of mind as Greenwich is a new area to us. As I property owner as well as a tenant, I would highly recommend Diane to family and friends and would be very confident that they would be very well looked after.

Rebekah Tucker – Tenant

Bernadette introduced me to Diane Shipley who looks after the rental side of the business and Diane has done a great job. Never having rented before, the advice Diane gave me was a terrific help. She organised all the rental paperwork, web content and a very professional property photo shoot. My unit was rented within two weeks to a terrific tenant! I can highly recommend Diane and the team at Harbourline – I feel as much a valued client renting my property as if I was selling. Thanks to all the team.

Jen Redston – Landlord

Bernadette is a rare breed in her industry, of course she is driven by the deal, but what sets her apart and makes her a member of a very small and unique group of real estate agents is that she is highly ethical and truly cares about doing the right thing by the people she is representing. In other words she’s not full of bull and hype, she doesn’t guild the lily and feed unrealistic expectation. I think this is one of the reasons her relatively young business has grown exponentially – people find it a relief to deal with someone who tells the truth and genuinely cares about them and what they want rather than all the slick presentation and pay day focus.

Bernadette is a wonderful communicator and makes the process of buying and selling fun, because she likes people and loves what she’s doing. She also has a very successful rental division, which in the current highly challenging climate of the rental market, manages a very high level of care and representation of the rights and needs of both landlords and tenants.

I highly recommend Bernadette to anyone on the Lower North Shore wishing to buy, sell, lease or rent a property. I wish there were more like her in the industry

May Lloyd

We could not recommend Diane Shipley highly enough. She found a fabulous tenant to rent our Greenwich family home and has since been very efficient, helpful, and knowledgeable in managing our house. She is lovely to deal with, and we feel confident that our home is in good hands under her property management.

Belinda Pratten – Landlord

Harbourline Real Estate was our agent of choice when it came time for us to seeking a good property manager. Diane Shipley heads up the property management division and manages our property. Diane is outstanding in every respect; she is very pleasant to deal with, professional, prompt, reliable, and knowledgeable and works with great attention to detail. We are confident and have great peace of mind in having our property managed by Harbourline.
Kind regards

Anne Woodbridge – Landlord

Hi Diane

Thanks so much for communicating so well with the new tenants.

Kathy Hawkins – Landlord
St Leonards

Thank you for all your wonderful professional efforts Diane and thank you to Bernadette also.

The fact that you have both been willing to go that extra mile and to provide a service that enables people to visit when they want to visit, be it at night or on weekends, has contributed greatly to a very fast and efficient letting of my loft apartment.

I do so appreciate that good old fashioned service is generously offered to both those who have a property to lease and those who wish to find a property to lease!

It is little wonder that Harbourline Real Estate continues to gain the respect of local people.

Annie Bramall – Landlord

As a landlord for many years, we’ve struggled to find someone that has the high level of dedication and commitment to managing our property that we would like. That was until we found Bernadette Hayes.

Bernadette understands what matters to us as a landlord and cares about our property. She makes our lives much easier by dealing with issues as and when they arise and taking away the hassle-factor. Bernadette is extremely diligent, rigorous and professional in managing the property and builds a rapport with our tenants that ensures a smooth process from beginning to end.

I would recommend Bernadette to any landlord without reservation!

John Schembri – Landlord

We engaged Diane Shipley of Harbourline Real Estate to manage our property in Haberfield while we are overseas. Diane came highly recommended from friends and we can see why! She has been incredibly organised and helpful at every stage of the process of advising us on our responsibilities as landlords, assisting us to prepare our house to let, showing the property to tenants, and selecting and vetting tenants. Through excellent marketing of our property, it was let very quickly and we are very happy with our new tenants (whose credentials have been checked thoroughly by Harbourline). Diane has kept in communication with us at all stages and has worked hard to achieve