What Our Landlords and Tenants Say

I seldom get excited by real estate agents. They normally over promise and under deliver in my opinion.
My outlook has changed dramatically after meeting Diane Shipley, Bernadette and the team at Harbourline in Greenwich.
I was trying to rent my renovated house in Greenwich with a much “larger” real estate agency. They had it advertised for 1 month and asked me to drop my price twice in that time ($400 lower than their initial estimate ) .
I then spoke to Diane Shipley and Bernadette.
They took over the property on the Thursday and by Friday lunchtime ( the next day ) I had a gorgeous family apply!   Ecstatic !
Their service didn’t end there! Diane took all my appliance manuals and made a “go to” folder for my new tenants. Her property inspection report was the most fastidious I have ever seen. Good news for me as the property will be handed back in the same pristine condition.
I will be using the Harbourline team for all my rental properties now, whether they are located in Greenwich or elsewhere in Sydney.
They are the only agents I have met that actually treat your property like their own.
They under promise and over deliver and are friendly and easy to deal with.
I have no hesitation in recommending them !

Sharon Loveday  – Landlord 

As a side note, thanks for all of your help over the last 2 years. It’s been a pleasure having you as our agent. Many thanks,

Mike – Tenant

Great Agency!!

I would recommend Harbourline to everyone, tenants and owners alike. Easy to communicate with and always pleasant to deal with. Professional, quick to reply and efficient!

Karin Attebo – Landlord

Great Team

Diane & Liz – prompt and reliable leasing management. Could not ask for a more professional and supportive agency. Harbourline sets the standard. Highly recommended.

Craig Maxwell – Landlord
McMahons Point

Diane, Thanks for your prompt response. I know Angie has said this before that we are really impressed how quickly you and your team address any issues that we may have with the property – it’s really appreciated.

Duncan Ritchie – Tenant
Lane Cove

Thank you Liz. Zena & I really appreciate all your help & support to date. We are very pleased that we chose Harbourline RE – you should be very proud of your professionalism. Cheers.

Tim White – Landlord
South Steyne Manly

I would highly recommend Diane Shipley as a property manager. Diane managed our rental property for 2 years and she was a delight to deal with, maintained excellent communication, provided sound advice, and nothing was a problem for her. I would not hesitate to use Diane again.

Belinda Pratten – Landlord

Thank you Diane.  Thank goodness we are in your capable hands.

Best wishes
Ushi  William – Landlord

Diane, it has been a great pleasure to deal with you over the last few years. You have always shown utmost courtesy and professionalism in all my dealing with you.
All your assistance and excellent service is highly appreciated.

Tanga Poonan – Landlord

We found Diane Shipley from Harbourline Real Estate’s rental division wonderful to deal with. She found us the ideal tenants for our home and made the whole process easy. We would recommend her and Harbourline any day!

Binh and David Rey – Landlord

Diane, I am glad that you got the business. It wasn’t hard for me to refer Harbourline, the quality of service speaks for itself. You do such a fantastic work.

Svetlana Thorpe – Conveyancer

You are brilliant Diane. I knew I was on a good thing working with you. Thanks a million.

Frank Sellam – Landlord
St Leonards

I thank you for your assistance and professionalism in progressing our application.

Vimal Visavadia – Tenant
St Leonards

Thank you Diane, you did your job very well with this and my previous tenant.

Margo Vaughan – Landlord

Diane, we are extremely pleased with the condition of the apartment and genuinely appreciate the high professional standards you and your team have displayed since moving in.

Mike – Tenant

From our first meeting, I was impressed with how efficient and professional Diane Shipley was in helping me get organised and focused. She was attentive and proactive in getting our property leased and her communication with me has been prompt, honest and friendly. I have no hesitation in recommending Diane as she is a hard working individual and I have found her to be one of the best people to have managed my investment properties. Diane is an efficient and effective property manager that get results.

Snez Tobin – Landlord
Lane Cove

The team (Diane, Bernadette and Ian) give very good personal and efficient service. Their handyman even came in torrential rain on a Sunday to check the house. The start of lease condition report was thorough and accurate about any flaws, and that’s important, to cover us as renters when we leave. We’d recommend Harbourline.

Available on request -Tenant

Diane is an exceptional property manager. She worked with us and the owner to have a seamless agreement in place plus arranging work that needed to be done. We agreed terms in a timely manner and Diane maintained a professional approach throughout the process often working over and beyond any typical agent. Diane is friendly, helpful, and honest and was always pleased to answer my questions. Diane is very knowledgeable about the area she services, which provided peace of mind as Greenwich is a new area to us. As I property owner as well as a tenant, I would highly recommend Diane to family and friends and would be very confident that they would be very well looked after.

Rebekah Tucker – Tenant

Bernadette introduced me to Diane Shipley who looks after the rental side of the business and Diane has done a great job. Never having rented before, the advice Diane gave me was a terrific help. She organised all the rental paperwork, web content and a very professional property photo shoot. My unit was rented within two weeks to a terrific tenant! I can highly recommend Diane and the team at Harbourline – I feel as much a valued client renting my property as if I was selling. Thanks to all the team.

Jen Redston – Landlord

Bernadette is a rare breed in her industry, of course she is driven by the deal, but what sets her apart and makes her a member of a very small and unique group of real estate agents is that she is highly ethical and truly cares about doing the right thing by the people she is representing. In other words she’s not full of bull and hype, she doesn’t guild the lily and feed unrealistic expectation. I think this is one of the reasons her relatively young business has grown exponentially – people find it a relief to deal with someone who tells the truth and genuinely cares about them and what they want rather than all the slick presentation and pay day focus.

Bernadette is a wonderful communicator and makes the process of buying and selling fun, because she likes people and loves what she’s doing. She also has a very successful rental division, which in the current highly challenging climate of the rental market, manages a very high level of care and representation of the rights and needs of both landlords and tenants.

I highly recommend Bernadette to anyone on the Lower North Shore wishing to buy, sell, lease or rent a property. I wish there were more like her in the industry

May Lloyd

We could not recommend Diane Shipley highly enough. She found a fabulous tenant to rent our Greenwich family home and has since been very efficient, helpful, and knowledgeable in managing our house. She is lovely to deal with, and we feel confident that our home is in good hands under her property management.

Belinda Pratten – Landlord

Harbourline Real Estate was our agent of choice when it came time for us to seeking a good property manager. Diane Shipley heads up the property management division and manages our property. Diane is outstanding in every respect; she is very pleasant to deal with, professional, prompt, reliable, and knowledgeable and works with great attention to detail. We are confident and have great peace of mind in having our property managed by Harbourline.
Kind regards

Anne Woodbridge – Landlord

Hi Diane

Thanks so much for communicating so well with the new tenants.

Kathy Hawkins – Landlord
St Leonards

Thank you for all your wonderful professional efforts Diane and thank you to Bernadette also.

The fact that you have both been willing to go that extra mile and to provide a service that enables people to visit when they want to visit, be it at night or on weekends, has contributed greatly to a very fast and efficient letting of my loft apartment.

I do so appreciate that good old fashioned service is generously offered to both those who have a property to lease and those who wish to find a property to lease!

It is little wonder that Harbourline Real Estate continues to gain the respect of local people.

Annie Bramall – Landlord

As a landlord for many years, we’ve struggled to find someone that has the high level of dedication and commitment to managing our property that we would like. That was until we found Bernadette Hayes.

Bernadette understands what matters to us as a landlord and cares about our property. She makes our lives much easier by dealing with issues as and when they arise and taking away the hassle-factor. Bernadette is extremely diligent, rigorous and professional in managing the property and builds a rapport with our tenants that ensures a smooth process from beginning to end.

I would recommend Bernadette to any landlord without reservation!

John Schembri – Landlord

We engaged Diane Shipley of Harbourline Real Estate to manage our property in Haberfield while we are overseas. Diane came highly recommended from friends and we can see why! She has been incredibly organised and helpful at every stage of the process of advising us on our responsibilities as landlords, assisting us to prepare our house to let, showing the property to tenants, and selecting and vetting tenants. Through excellent marketing of our property, it was let very quickly and we are very happy with our new tenants (whose credentials have been checked thoroughly by Harbourline). Diane has kept in communication with us at all stages and has worked hard to achieve the best outcome. We are very happy to have a property manager who works so hard in the interests of both the property owner and the tenants. Thanks Diane and Harbourline – we feel happy that our house is in safe hands.

Dr Sarah Oxenbridge – Landlord

Bernadette did a magnificent job in building the bridge necessary for us to purchase our property. Diane and the team then did a thorough and consistent job in managing the property while it was leased. My family and I are now about to move in and our gratitude for the later is immediate and for the former will endure every day God grants us the pleasure of sitting on the balcony enjoying the trees that surround and hearing the brook at the bottom of the property.

Rev Francis Chalwell -Landlord

Hi Diane,

Thanks for the update and we appreciate all your efforts getting the property turned over so quickly. We have been very happy with Bernadette and your care in looking after the house for the last 5 years.

Thanks again,

David & Lara Morgan – Landlord

Many thanks for everything…. you have a very difficult job.


Dr Eileen Tindal – Landlord

On a personal note, I have been meaning to email to let you know how much as tenants we appreciate you and the way Harbourline conducts its business. We rent our house out through another real estate agent, paying top dollar and not receiving good service. Great with the front end sell and then they did not come through with the service they promised.  It has been a nightmare.

Talk soon,

Sam – Tenant
Lane Cove

Hi Diane, I had no hesitation in recommending you given our fantastic experience moving into this lovely house.

Sophie – Tenant

Hi Diane, We thought you should know that your service and attitude is way above standard !!! Again, thank you for the great service. Rosie and I really appreciate it as it is very rate in the real estate rental market.

Jane and Rosie – Tenants

Thanks Diane, you are doing a great job in managing my property.

Dr Mardi Jarrett – Landlord
Lane Cove

Thank you for your help in having the property ready for the commencement of the new tenancy. Your attention to detail was much appreciated.

Alexis McDonad – Landlord

Diane, thank you very much for the prompt fixing of the hand rail and the small items in the house. We appreciate your great service.

Andre – Tenant

We will miss this beautiful bush and stunning swimming pool dearly and will think back to this chapter in our lives with very fond memories!

Thank you also for very good service over the years – we always appreciated it so much! All the best!

Lydia – Tenant

Thanks Diane, your attention to detail is amazing. I count on your professional advice and really appreciate your help. I have to say I am impressed – I have never received service like this from my other agents.

Glen Xia – Landlord

We have been using the services of Bernadette and Harbourline for two years, ever since we received the news we would be living overseas for 3 years. The care and collaboration has been there from the first phone call.

We feel so relaxed having Bernadette looking after our precious home. When you are so far away from home you have to have confidence that your valuable home will be looked after and looked out for. Bernadettes’ knowledge of the location means she is perfectly positioned to make sure the right people are put with the right property.

We have never rented out our home before so her experience and advice was valuable in the early days. As time has gone on we have dealt her some challenges from electrical issues to finalising building certificates. With each problem she has put us at ease and followed up our requests without delay.

I know she takes interest in who is renting our home and is very skilled in bringing the interests of the tenants and the owners together.

I have every confidence that our home is being looked after while we are so far away. I thank Bernadette for making this part of our overseas posting so easy. The question will be can we live without her services when we get back?

Chris Mackey – Landlord

We have the nicest house in our neighbourhood, and after years of hard work we wanted a property manager we could trust. We interviewed a very large firm and felt our home would be lost in their portfolio, Bernadette and Harbourline took a considered approach to leasing our place, and have professionally managed it for over a year. Our tenant is as delighted as us. That’s extra important as we now live in Hong Kong. Our home is great hands!

Walter Jennings – Landlord

With Bernadette’s impressive contact base, prospective tenants arrived for a viewing within one day and we had not even started to advertise. Those people agreed a tenancy for the duration we sought and at a price beyond what we wanted. Bernadette handled all the tenant reference and finance checking, negotiated the particular lease terms we requested and the whole business was settled within a week.

Harbourline now manages our property, dealing with tenant enquiries, sympathetically to both parties. Both we and our tenants know that we are being looked after by a very professional team. Most recently, a member of the Harbourline team represented our interests in a meeting concerning boundary fencing, a matter which had the potential to turn into a storm dealing with Lane Cove Council and the Department of Education. With the calm guidance of Harbourline, the matter was resolved.

We have absolutely no hesitation in recommending Harbourline to anybody seeking to rent their home.

George Korosi – Landlord

I highly recommend Bernadette who has offered a personalised approach which has enabled me to find the right tenants for my unit.


Bernadette Hayes recently leased my house. Right from the start I was impressed by her down-to-earth approach and honesty. I was also impressed by her immediate response to my calls and emails. The tenants Bernadette secured for my property were a perfect fit. She did so by going the extra mile and showing up on a Sunday so that these tenants could view my property. Having good local knowledge and understanding of the lifestyle of the lower north shore is a big plus for Harbourline Real Estate.

I am more than happy to recommend Bernadette Hayes to any property owner who wants that mature approach and special attention to detail involved in leasing and management of property. Why are these good people so scarce in the real estate business?

Tony Christian – Landlord

To whom it may concern,

We were the tenants of a property managed by Bernadette for 4 years and have nothing but praise for both her professional manner and her personal touch.

The rental invoicing system possessed the required regularity and ease of use, maintenance issues were organised and dealt with promptly and she kept us appropriately informed about the property and her client’s wishes.

In summary, Bernadette was an excellent property manager.

Samantha and John Hanisworth

As a relocation consultant, I regularly liaise with property managers, and real estate agents, on behalf of a large and diverse client base. The clients I represent expect, and receive superior levels of customer service to ensure their requirements are met, and their relocation whether it be national or global, is smooth, effortless and problem-free. This is precisely the service I received from Bernadette Hayes of Harbourline Real Estate, Greenwich. Bernadette’s personal yet professional approach, together with her delightful manner and willingness to assist, not only appealed to me, but to my client who remains impressed by the service he received.

I would strongly recommend Bernadette’s fresh approach, and “can do” attitude to anyone seeking a true professional in the real estate market, coupling a wealth of experience in the Greenwich area and surrounds, with the highest standard of service.

Tania Rice-Brading